This company is ridiculous, firstly last year, this company suspiciously managed to 'lose' one of my parcels after it arrived at my local depot and went out for delivery,after trying to find it with Hermes they said it couldnt be found and ended it up having to issue a full refund to the seller. How can you lose a parcel thats out for delivery??? Second time was a couple of weeks ago, I stupidly sent a parcel back to a buyer which was faulty before I received any refund. After paying for next day delivery with insurance and signature, I called Hermes to return the parcel back to me as I hadn't received a single penny of my refund. I was told this delivery was out for delivery between 2-4pm, the driver got a message to return it to me at 2:09pm,and by 4pm the app tracking had updated to show that this was being returned to me. Then at 6pm the app further updated to show it had been delivered. For what reason???? Not only have I now lost the parcel,but I havent got any refund for it and Hermes are refusing to take responsibility for this re-attempted delivery, now telling me that it's not covered under insurance as it was 'Fragile electronics' and that a signature wasnt even taken because of COVID, so I paid for all the extras for nothing. This company is a WASTE of time. I now pay for all my parcels to go via Royal Mail as I've never had a parcel issue with them. Don't be fooled by myHermes prices, theres a reason it's cheap.