I cannot stress too much the need to avoid Hermes like the plague. I placed an order of 2 items with a company which sadly used Hermes to deliver both. This was back in April 2020. I am still in correspondence with Hermes as neither has been delivered to me. The number of excuses they use when faced with a complaint is innumerable but there main game with me was to seem to be investigating and then to default to having no knowledge of the complaint! One representative confirmed one item had been delivered to an address 100 miles from me despite my address in central London as being clear on the parcel. The next stage was to deny any knowledge of the item. The non delivery of the second item is worse inasmuch as an empty parcel, devoid of any contents, was delivered to my address. The parcel was open and the contents stolen. I made a huge fuss about this because if a delivery company steals items then they are in breach of basic trust with the customer and the addressee. Hermes were not at all concerned and once again I was asked to jump through a variety of their hoops until as usual Hermes lost interest and denied knowledge of the complaint resulting in my having to go back to square one. They have now asked me to write to an email address they gave me to enable me to obtain compensation. I did as asked only to have an automated reply that the email given to me by Hermes was defunct! The situation remains unsolved since April and we are now in July 2020! I am now reporting them to the police for theft of my items.