On the 9th June I was due to receive a delivery of plants from an eBay seller. The package was delivered by Hermes and left in a “safe place” by delivery driver. On opening the package I was astounded to find not plants but a white long length skirt ( which I had not ordered ! ) Looking at the package label I noticed that apart from my full name was being missing legible underneath there was another label which had been covered over by the label with my address on. Peeling it back underneath was the name and address of a lady in Tiverton, Devon ( 90 miles from me ) using Social Media I was able to contact the purchaser of the dress who confirmed that she had indeed ordered and was expecting said white dress but had received someone else's parcel Is it deliberate malpractice by employees or just carelessness ? Trying to get any sense from “Holly” the Bot is a waste of time. I addition to this "incident "on 6th June 2020 I returned 2 Parcels to Amazon using a "Hermes Parcelshop" at their request. These appear to have been "lost" by Hermes. In fairness to Amazon they have agreed to refund my money and take the issue up with Hermes. I hope that they will stop using these Hermes shysters as I will never knowingly buy anything which is likely to be delivered by them.