If I could I would give 0 rating. I've been waiting for my parcel for nearly 40 days and yesterday, after soo many times calling emailing pressuring the lazy non trustworthy CSTeam, they declared my parcel has been lost, what I call Stolen!!!. I was desperately waiting for the moment to open my parcel that contains lots of gifts from my family and friends for my newborn baby as well my personal clothes and home decos that I purchased during my stay in Germany. I'm very heartbroken and disappointed that hermes could not promise what it says and failed to deliver a single parcel although it received many calls and emails from my family in Germany and from us here in the UK. I still can't believe that I lost all those valuable memories I collected in Germany. It did upset me very much that I could not enjoy my days and weeks all this time. The value the parcel contained was clearly above 500 euros now we are fighting to get the compensation where hermes is still giving us hard times to get it. It is like they are punishing us to choose hermes. It is clearly the last time that we go for hermes as we had some similar experiences in the past with them. I I am now very certain that we will do our future businesses with DPD, as we never had a single issue with them. This is truly heartbreaking to me when I think that I lost all clothes of my baby and mine that I got and purchased. I still check my Barcode 0618388278906280 if by any chance there's an update. Every single time I get hope but I lost it all as we were told yesterday after soo many calls and emails that the parcel has been lost. HERMES is definitely the worst company for me for having this terrible experience and reading bad reviews from other people. Now let's hope that we can get our compensation which will never hit the actual value of my parcel.