I am forced to give a star when in fact Hermes should get minus stars. Their service is appalling and over the past few months their couriers have lied on 3 separate occasions. Stating they attempted delivery when they had not and then said the parcel was refused. Utter rubbish. I have just had to re-order an item they did this with, as they sent it back to the retailer and it cost me £20 more. They should compensate me for this and all the hassle and aggravation in trying to sort out what was happening. You can’t speak to anyone and their whole service is absolutely appalling. I would NEVER use them by choice.