claimed they had delivered package .. but had not sent email AFTER claimed delivery to give estimated delivery time. followed up with email claiming it had been delivered. We were AT HOME at that time. Our house number is clear. Tried to find help via website. Absolute total frustrating waste of time. Repeats lie about having delivered the package. Their auto responder as others have found is a time wasting useless nonsense. Why they waste so much money on developing such utterly useless so called artificial intelligence bagfles me. The onlybtesult is to send a message to customers saying clear off we dont care. Dont bother us we want to run a rubbish service..id you dont like it tough luck..we are NOT here to help if you have a problem. Wr are happy to lose your package..how dare you complain...thats the messagecthst comes across loud and clear frim their useless wrbdite. I would NEVER trust Hermes to send a package and will look catefully at online retailers in future and avoid ones who use Hermes. DPD and Parcelforce are good.