It is the worst delivery company in the UK. I have had several goods bought in Ebay or Amazon and delivered by Hermes. There is always delays, but more important they left my parcels in a shop near by...without ringing the bell in my flat.. they dont even try to deliver it to the address that is posted to... they would just leave the item where ever they want... and then, there is no customer service... you cant talk to a person... now, my last item bought from Ebay appears as delivered... but i didnt get it... it is somewhere that only God and the stupid delivery guy that doesnt bother to go to the right address knows...simply... dont use Hermes