Well where do I start? They lie!!! They said they have come to collect an item and they never came...with 4 adults in the house listening out. They came the next day to collect the same item which I had taken to the PO to be sent as the option was available. So they came 1 day later and lied they came. This was Very. Second time with Amazon, the returned item.was in the Warehouse for 3 weeks!!! It was picked from the shop the next day but when I tracked it, It was in their depot and of course I couldn't get my money back for ages and just before the return duration was due!!! Why on earth are companies like Amazon still use them is beyond me, is it to hold on to customer's money I wonder??? It is the worse courier or delivery company in UK. The moment one says one has an issue with a delivery company, the first thing my friends say is 'it must be Hermes!!!!