At present having to go through small claims court to get money owed for a lost parcel. Paid fully insured and signature required on delivery, did not chose any safe place and as to hermes terms, if you require a signature the parcel can not be left in a safe place. The receiver of the parcel contacted me stating they have received a message from hermes stating the parcel had been delivered and was left in the safe place, me, the receiver or hermes knows where the safe place is. Issue is that hermes requires a form to be completed and i am supposed to put where the safe place is. I have asked hermes on how do i complete the form, do i leave it blank etc. and they ignore all my questions and just repeat i have to complete the form.