Tried to do a simple Amazon return. It's quite simple to request return and request pick up from Hermes on Amazon. Howerver, it's a downhill journery from there. First of all, Hermes automatically cancelled the pick up without letting me know. And this is the second time in a row (same issue as my last Amazon return). There's no way to rescheule it and there's no way to contact them as well. Holly (Hermes's online virtual agent is USELESS!!). Alright, I'll find another way to do it and here we go the Drop Shop. Had to take a bus to the nearest Hermes drop shop because I don't own a car. It's quite heavy to take a 32 inch montior but taking bus is better than walking. Arrived at the shop, the shop keeper simply told me he's not going to accept it because it's too large. Come on! Hermes delivered the same monitor to me, I don't see why it's too big to get it back at the shop (I measured the size and weight of the monitor when I got home and it's definitely within Hermes limit). He told me other shops could accept it (again, very dodge here. Why some shops accept it and others don't? And there's no mention of such difference on Hermes website!!). Got home, found another shop which is a bit further away but I had no choice. Had to carry it all the way to a different shop, which, luckly, this time the shop keeper accept it. So terrible experience overall. Hermes just simply never collect anything, at least for Amazon returns. I don't understand why Amazon still uses them. It's even damaging Amazon's brand. Repeat, avoid at all cost!