Useless. A terrible company, how are they still in business! They do not care about your parcel, they destroyed one to which I sued and won, another is currently in Scotland and another Hermes actually changed the delivery address so it ended up at the wrong address. They are slow, make excuses for not delivering, you cant talk to anyone, which isnt surprising as their call centre would be nothing but complaints, instead you get Holly which is like talking to a brick wall, you may as well give your parcel to the cat, more chance of it getting there. DON'T use Hermes!!