Disgusting customer service Disgusting customer service, I have never been so frustrated in my entire life. They are a ridiculous company. Hermes doesn't have a customer services manned by humans (fair enough), but what happens when Holly their digital assistant can not help? The answer is frustration on a level that is incalculable. I sent a parcel on the 19th of August as of the 28th of August my parcel still hasn't been delivered to the Amazon Fulfilment centre. Holly can only help me with sending, receiving or tracking and nothing more, call their number 0330 808 5456 you get the same as Holly, try and track the parcel it says the parcel is at their Hub. Mind you this has been going on now since the 21st of August (it was meant to be next day delivery) today the 28th of August I called gave my tracking and I was told to contact their International hub that my parcel is with them. I was delighted at least some progress, my elation was premature after well over an hour chatting to a customer service rep (yes they exist at hermes, but only at Hermes International and cannot help with Hermes UK) I was told that they do not have my parcel infact they can't even see it on their systems, I was repeatedly told to go back to myhermes.co.uk. Go back to Holly they said, call 0330 808 5456 they said (I've been chatting to Holly and calling for 9 days, I have followed every link called every number and 9 days later I am still no closer to knowing what is happening to or has happened to my parcel. Finally what takes the biscuit is I cannot make a complaint, go to their website and follow their complaints link you will see what I mean Hint: It sends you right back to Holly.