I paid for next day delivery. Hermes delivered on the fourth day. Their reason for the delay was, on first and second day they had attempted delivery but could not. I was at home all 4 days, no calling card was left. Third day no word at all. Unable to telephone unless I used a connecting firm for £6 plus own phone charges. Had to get in touch with my purchasing company. Within 6 hours of them checking, Hermes delivered , although package was damaged, and contents were all but falling out. They are a rubbish firm, not reliable and almost impossible to speak to a human being.