I put down what i was sending on the website before buying their delivery it was fry ,,Royal mail mail sends out fry on a 1 day special deliver so thought I was fine . paid for a 1 day dispatch on 4 parcels saying fragile etc . and 2 boxes arrived back at my local parcel shop no message from Hermes good job i went there . I have tried to contact hermes . no chance . the other 2 boxes are at their depot after 3 1/2 days ,4 1/2 days tommow The parcel shop rep got in touch with me from the shop and said he would get customer services to ring me that was supposed to happen late today . no phone call . response auto all i was asked for was tracking number 20 times and could not get any other answer. My fry will most likely be dead by tommow the heat bag only lasts 40 hours . no one will deliver no one will return. If i state whats in a box why do they except the money then not deliver .and then to leave them in their boxes to die . 10 hours of phoning e-mailing useing their stupid auto service , out of pocket by £30 odd the boxes heat pads etc , im £40 out of pocket and only have 2 boxes returned 1 oppened left to get the cold air in the box the other still sealed , only just saved them . the other 2 boxes Hermes know there is fry in them so why be so cruel and leave them to die . there was also a book on guppie fry care . They ought to read it .I will upload pictures if i ever get my parcels back i wouldnt give them a star . they are the most disgusting firm out . email them try phoning them it wont work