heremes problem is that the drivers are mostly a 3rd party company or 'logistics' so they arn't actually employed directly by hermes. i know this as i worked for a logistics company in the past who delivered for hermes. usually the only genuine hermes employees are the ones who work in the main distribution centres and the main distribution drivers. these do not deliver directly to the customer. there for it is not hermes them selves that are screwing all this up. its the self employed depots and drivers. i avoid using hermes when i can. but often they are the first choice for alot of ebay sellers. hermes system is completely rubbish. the way the treat their parcels is also unacceptable. something needs to be done. or even better, they need to just disappear and leave it to the profesionals. parcel force, DPD, yodel, these people are much better (y) im sick of receiving parcels two weeks late and damaged. orderes a film for hydro dipping. both occasions the cardboard tube arrived damaged.