So the claims to have delivered my parcel but takes no signature for it or even a name of any one and its no where to be found. When making for claim as I now have now goods but out of pocket. There is no customer service, its been over 28 days since submitting my claim but no update from anyone. When attempting to email what they call is a customer service team, im receiving the same response word for word (so clearly agents who are unable to think for themselves and are scripted or its automated emails and there is no actual team behind it) Im absolutely shocked at the low level of human task force behind it. How has a comoany with such a lack of communication managed to build where they are today. Worst courier ive had to deal with. I be suprised if i ever hear from any one regarding my refund.