for 10 days I've been waiting for my order to arrive even though I paid 8 pounds for the transport and it didn't arrive, I can't find anyone, no one helps me, a 10 kg package simply disappeared without anyone announcing anything even though I had to to reach the order in 48 hours, no one will contact me, although I left mail and messages on chat. a 10 kg package can't disappear unless someone from their company stole it because it was a pretty expensive product and they saw it for sure. I'm totally disappointed because I needed my newborn baby and they just don't care. I will never work with them again or recommend anyone to do it. BEWARE OF HERMES COMPANY.