Got a text at 8:20pm to say my parcel would be delivered between 7pm and 9pm, it never arrived, got a text at 9:20 saying it had just been delivered, it hadn’t. Tried to get in touch with hermes but could only speak to that robot managed to send a message through it and got a very unhelpful reply 10 days later (see photo) which I can’t reply to 🙄 the seller did replace it (although it was too late for my holiday) don’t know if they will put a claim in but that’s beside the point a parcels gone missing and they couldn’t care less.
4 years ago
Myhermes has a
1.2
average rating
from
7,029
reviews
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