Abysmal service Abysmal service! Arranged to pick up a parcel of an eBay purchase. Didn’t happen. Found out through the tracking number they had trouble finding the property. Filled in full details of how to find the property. No collection. Spoke (eventually!) to customer service. Collection allocated to the wrong courier who didn’t know the area. Customer service couldn’t raise either the right courier or the area manager! Confirmed collection details in the system. Internal email sent to area manager with promise that I would get a call within 24 hours. 72 hours later, spoke again to customer service. Formal complaint lodged with them (I’ll let my manager know is all customer service can do apparently!). Confirmed another internal email sent to area manager. Still no response either to complaint or to tracking number that STILL says they need additional information. So the parcel should have been picked up 11 - yes 11 - days ago and it’s not yet been collected. The worst courier service I have ever had!