If I could rate with my experience with no stars I would. I am a sole trader and started using Hermes during the last two months to deliver samples to my customers. They have lost two parcels and have delivered late nearly everything I have shipped. The customer service is a joke. Up until today it was possible to speak to someone (if you had half an hour to wait) but as of today this is no longer an option, only an automated service which is frankly useless. I am amazed at how this company manages to keep going as their service is terrible. I would suggest that anyone thinking of using them would avoid them like the plague. How they are allowed to mess with peoples businesses and livelihoods is simply unbelievable.