I have had experience with Hermes 4 times - 3 times they have delivered our parcel to the wrong address and once t never materialised. The parcel that went missing was a very expensive present so I guess someone is waking around with that.....nice :( I would never EVER willingly use Hermes myself - last week I order from a huge retailer (again a present) and surprise surprise it has not turned up although the Hermes tracking says it was delivered so it has either been taken to the wrong address or stolen. There is no signature either due to 'Covid' but no photo is provided either. The only way fr me to contact Hermes is through their online virtual 'help' which is no help whatsoever and after a very frustrating 5 minutes received a standard reply saying Hermes will be in touch within 2 days. Great....not. Hermes are the WORST delivery company I have ever had the misfortune to deal with :(