The online tracking service doesn't really work, the driver doesn't use the door buzzer, and even when I am at home they just email saying 'left on porch'. This is a block of flats, there is no porch, and I have never requested or agreed to Hermes 'leaving' parcels anywhere. One delivery they apparently made never materialised... Hermes do not seem to realise that they are taking liberties with people's property by letting their drivers make these careless decisions. I'm at a point now where if a retailer is using Hermes for delivery, I just won't make the purchase.