Courier refused to collect parcel as he had just had an operation, so couldn't lift anything heavy. He lied and recorded the parcel as "unsuitable". He also said that Hermes would not send anyone else.
Customer service is very difficult to get through to. After trying for two days and 36 minutes on hold I got the parcel collected the next day,
Hermes said in writing "Please can you reply to this email once the parcel has been delivered for a postage refund."
Now they say: "As he parcel has been delivered we are unable to give you the postage charges."
4 years ago
Myhermes has a
1.2
average rating
from
7,029
reviews
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