ABSOLUTELY DIABOLICAL COMPANY I sent a computer monitor well packaged using EBay Packlink, but the carrier was Hermes. Hermes collected from the parcel shop and 4 hours later it had mysteriously disappeared from the Hermes van. Either the incompetent driver was careless or they stole it as there is no other explanation as it is scanned at every point of its journey. The maximum compensation they pay is a miserly £25. It’s a disgrace. They have a duty of care and contract to take reasonable care of the parcels in their care under consumer law and they did neither. I will never use them again. I intend to go to the small claims court as I have been reviewing other cases exactly the same and other people have won their cases. Why are all these parcels going missing there should be a thorough investigation and police involvement. Hermes just tell you to contact Packlink and wash their hands of it yet it’s them that have lost the parcel not Packlink, it’s their staff. They don’t care how stressful it is fighting for your rights after trusting them with your parcel. It’s not my fault it’s theirs. They were under a contract but broke it. I would not recommend anybody to trust Hermes to send their parcels.