Hermes failed to deliver my parcel 5 times. When they sent me emails each time and provided a 2 hour window delivery, I had to go back home to wait for the parcel each time. Then I received an email that we couldn't deliver the parcel. The first time that they didn't deliver the parcel I added my neighbour's address to the tracking link as well. After I contacted them many times and chatted with their robots, I still didn't receive any clarification. Today after 15 days they deliver the parcel in which the crockery was smashed!!! When I asked the driver to take the parcel back he said he is not allowed to accept it. Really poor service. I contacted the original shop and reported Hermes terrible service and execution.