Poor Hermes representative, Hermes is by far the most dysfunctional company I have ever come across and I sincerely hope I will not need to have anything to do with you, ever again. You seem to have a contract with the Dutch ‘Royal Mail’ called PostNL and I will let them know on a regular basis that you are not fit to provide the simple service of delivering a parcel. I hope your contract ends in the very near future so I can return to receiving parcels from the country that I was born (the Netherlands), to the country I now live (UK) as your incompetence has made this impossible multiple times this year. For starters you might like to provide your stupid robots with the ability to transfer to an actual human representative when there is an issue. I’m quite convinced that the issue was caused by a robot in the first place, as no human could be dumb enough to register that my parcel was delivered to me, when in fact I sat by the door waiting like a lemon, for you to actually send my parcel back to the Netherlands instead of delivering it (AGAIN!!!). Plus for you to subsequently send me an email to say that you had delivered the parcel to me, the audacity!!! Add the additional frustration of it being completely impossible to speak to (a human) someone at Hermes (in order to flag that my parcel had in fact NOT been delivered) and you end up with furious customers like me. I am absolutely positive that you must receive countless of messages like these. This company does not deserve to exist. You do Not provide any service whatsoever. In fact, you are just a filthy thief.