The issue that I have experienced was: they have sent (17th, September 2020) a box with 2 iPhones 6,7 and 2 iPhone chargers, they cost more than 400 pounds. They never called me, or tell me anything unless I called them, the staff and the manager called lain Miller and told me that they lost the item because I didn't buy Insurance, I lost the item that is my fault at all, not the fault. because i didn't know about sending stuff, or anything about insurance now i have to claim money back is £20. that's it. even the money i spent to send extra money for signature. i asked them i don't want the money back. I want my phones back. they said nothing they can do about this. they only give me £20 back if i claim. It occurred on: 2/10/2020 This meant that now I have nothing. no phones no chargers. I don't have phones to give people I promised them. now I am a liar to people I wanted to give them phones. its cost me money, times, trust. angry. I feel like to use the services like a begging them to ask my right. they told me that was my fault. not they fault to lose the item. something like to choose use their service is my phone. they don't any responsible if i don't pay more money. they made me feel like i am very stupid because i put the trust in them, i want them to find my item and send for me, or pay me £400 so I can buy phones and chargers. or give me the item back. and the main thing is the manager and the staff who spoke to me before to apologise to me because I trust them and used the services and they blame me told m,e that all my fault