Awful. As per usual my parcel is now two days late. This time for a birthday.. I honestly do not know how this company stays in business. I am for future going to contact every retailer I buy from and not order if they deliver as I do firmly believe them to be that bad. Why say something and not be able to do it?? You will damage companies reputation. I honestly just can not believe how they run. The reviews must be paid for as I seriously doubt people have a good service with this company. I've had one delivery left on my doorstep whist I was out. No care, no service, no parcel!! And don't get me started on there online service, or I should say complete lack of it.