Parcel was due Friday between 6pm-8pm and was never delivered. Apparently I had received a card as I did not answer the door but I did not receive any card and I still next to the front door...there was no knock! So they say its being delivered on Saturday between 4pm and 6pm...well its 9pm and still no parcel. No card and no help line available. Can only imagine the courier is lying about trying to deliver as they would like to get home early!!! Absolutely DISGRACEFUL customer service and an all around horrific company. Its crazy that such reputable companies still use Hermes despite their reviews and history of providing awful services.