We have sent out hundreds of parcels with Hermes. 2 went wrong. The first one, they damaged. Eventually, after hours - no days - of work we finally had our claim paid. This time they have damaged and destroyed a spanner - it's all there on the tracking records. How the f they managed to damage a spanner is beyond me. Now I can't get past Holly, the digital assistant. When I try to get a claim form I'm sent round in circles until I end up back with Holly. When claiming for damage they won't help unless you send photos. THEY DAMAGED IT. I don't have this parcel and neither does the recipient. Last time i just sent family photos (as, again, Hermes still had my damaged parcel). WHY DO THEY MAKE IT SO DIFFICULT.