Avoid
Avoid! They would steal your belongings! The worst experience ever!
I have send a parcel to an EBay customer. The item was smart watch (shock proof) in an original box. When I track the parcel it was saying it is at the depot on the way to be delivered to the customer. After 10 days of trying to speak to somebody about it I got through the telephone(after 25min wait on the phone) to be told that my parcel has been damaged beyond repair during delivery and has been discarded! Absolute nonsense! With no proof of the item actually being damaged! I can hardly imagine a way for it to happen, but let’s say it did happen they have no proof of it. So I’m just supposed to take their word for it! They say they can’t give me back my item because they binned it! Who gives them that right!?
I have had a insurance and guarantee inside the parcel with the watch! But how can I claim my insurance if they have thrown it away without asking or even notifying me! And even now if I track the number it’s says the parcel is on its way to be delivered! When I was talking to the customer service consultant she told me I should understand that accidents happen and she didn’t even apologize! And when I asked them how come throwing away people’s belongings is company policy they just hang up the phone on me!
I would never use them again!
4 years ago
Myhermes has a
1.2
average rating
from
7,029
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