I sent a parcel to my daughter things for her first flat. Item where missing from the parcel, my daughter was convinced I had not put them in, I was sure I had I turn the house upside down. But by some devine intervention one of the item turned up by a hermes dilevry. I had qraped the item in bubble wrap and then place this item in a next bag which had my address on from a delivery from next, I question my daughter about the state of the box she stated that it was bashes about but had loads of brown tape on it. I had used clear tape on the parcel. So I now have a brocken item and 5 other item that are missing. I can not get to speak to anyone. Iam disgusted disappointed and very upset the item where not worth alot but had great sentimental value and I was passing these onto my daughter. I dont know what to do or who to talk to so I am leaving this for others I would hate this to happen to anyone else. What can I do the item have jumped out of a sealed box one has made its way back to me broken at a loss to know what to do next. There is no customer support you just can not get to talk to anyone. As for Holly I really don't know who programed her. I will shout from the roof tops regarding sending parcels with hermes it a no go.