From reading other reviews the penny must have dropped by now!! I was texted to say the parcels would be here between ll and 1 today 19.10.20. 1 was inside my house no knock or bell ring my dog barked and when I looked out no one was there. I went outside at 2pm and saw the parcels shoved behind my bin. I didn't give this as a safe place to leave parcels?!!! Also why didn't your driver knock on the bloody door or post a card saying they had been delivered, as I would have found them earlier??? Definitely need some training on "CUSTOMER SERVICE" . Anyone passing could have stolen these due to a driver who couldn't be bothered and I would have had the inconvenience of putting a claim in. Won't be using you as I'm absolutely disgusted with your "so called service".