Ok until you get a complaint from a recipient. Trying to get through to Hermes to speak to a human is nigh on impossible. Got through one on their 0330 number and was promised a return call within 48 hours. Alas, nothing. Phoned back four days later, waited 30 minutes, then someone on the other end picked up and put the phone down straight away. Shocking service. How is it possible for a company to be allowed to trade like this? Ok, they’re cheap, but cheap for a reason. Just hope your parcel reaches its destination intact, otherwise you’ve lost your money. Insuring your parcel will get you nowhere because they won’t let you get to the point where you can make a claim.