This company doesn't even deserve 1 *. They've 'lost' my Christmas Presents, sent on a 24 hour contract. Despite many different attemps to contact them via Webchat (robot replies only), phone and finally e-mail (with difficulty), no one can locate the parcel, which was supposedly with the courier. I have since found out it never left the small sub warehouse. My son took out £100 insurance to cover the gifts and did a claim via Paypal, but only the shipping costs of just over £10 have been reimbursed. My son has also had another parcel delivered by Hermes, where items have been removed and the parcel resealed and delivered. My son has tried to do a claim on this, but it has been rejected, because 'the parcel was delivered'. PLEASE DO NOT USE HERMES. The way they treat their customers is awful. Oh, and quite a lot of 'lost' goods, some still with names and addresses on, have turned up at a Birmingham Auction House. This company stinks.