I booked and paid for 2 return tickets on line. Covid-19 struck, the event I was traveling to was cancelled. I emailed myholidays and cancelled my bookings giving almost 2 months notice. When I did not hear anything further from them regarding refund/credit I contacted them again. As the days went by with back and forward emails to myholidays the booking date had passed after which I contacted Virgin, and discovered myholidays did not cancel my bookings and I was regarded as a "no show". myholidays refused to give me credits. DO NOT deal with myholidays, they are dishonest and will take your money and give you nothing. They are not an accredited agent with ATAS which leaves Australians without any come back. I believe they are an agency based in Qatar, Middle East and on their e-ticket they have a Sydney phone number connected to an answering machine at all hours of the day and night so they are uncontactable.