Very bad experience with my holidays.com. They charged me for the refundable ticket and now due to covid restrictions I have to change my flight and they are saying no to any type of change. customer support is bad, they said you can through airline and airline has given written proof only travel agent controls your ticket and they are saying no we cant do any thing. I used to use my local agents for the ticketing and they are much better and never faced such issues. any kind of changes they accept but this agency is absolutely useless where they have no control on they booking and changes. they charges extra amount for the refundable tickets and now sending me the message they I can get only 445 out of 1432 dirhams paid for the ticket.