I would never book an airline ticket through Myholidays.com again. My booking reference is MHF241631099. I booked a flight for my family and paid extra for a flexible ticket, which was advertised as helping save money on changing travel dates or canceling the ticket without a cancellation fee. At no point did I request a non-refundable ticket, and nowhere on their website did it indicate that I was booking one. When I later requested to cancel the ticket, they informed me that I would only receive AED 110 as a refund, despite paying AED 1307.57 for the ticket. When I asked to change the travel date instead, they quoted me AED 845 to do so, while booking a new ticket directly through the airline for the same date would only cost AED 1100. This is clearly a dishonest practice, and I feel completely misled by their so-called "flexible ticket" policy. I strongly advise others to avoid booking with them.