Found this company online as being disabled unable to get out. Thought sounded great, lots of variety and ‘speedy delivery’. 2-4 days
Placed order on the Tuesday, did online chat on the Thursday just to check when likely to be delivered., was told it was coming on the Saturday. Great I thought, as needed food for the Sunday.
No delivery ! Had to get neighbour to go out to buy some for me.
Tried calling, no answer on phone., sent email
Phoned on the Monday, no great customer service when they answered the phone, I had to ask if I was speaking to the company.
I explained that my goods hadn’t been delivered. His reply was we don’t deliver Saturdays,
I asked why I was told that, no reason was given. I asked when parcel would come, he said tomorrow ( Tuesday) .it didn’t arrive ! I emailed again, no reply! It was then shown it was being processed annd DPD were collecting it. It arrived on Thursday.
I was lied to twice with regards to delivery.
Hard company to contact, online chat didn’t respond, emails weren’t answered. CS on phone was appalling, like speaking to a sulky teenager.
Didnt accept the 5% discount on order, but still see its being offered.
Don’t think I will be using this company again, when delivery ends up being 9 days later
1 year ago
MyHungryPet.co.uk has a
3.0
average rating
from
99
reviews
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