I called before I placed my order and they said I would get my translations on Friday, the fact was they emailed me on Monday at 12:40. I uploaded two documents and there were 5 mistakes in the translation, including my son's gender, my husband' name and my ID number. I provided the right information in English in my email again and they corrected only 3 of them. Due to the carelessness of the translator, I didn't get my correct final translations until Wednesday. The two stars are for the person who communicated with me and the format you are using. I myself can do a better and more careful job than this translator. I hope you check the quality of your translator's work once in a while and give them orientations about professionalism.