My experience with customer service was quite disappointing. The agents seemed to lack adequate knowledge about their products, and to make matters worse, I received inconsistent information from three different agents. When I asked for the name of one of the agents, he spelled it as "Parl." However, when I called back after an hour and referred to that agent's name, the other agent had no knowledge of anyone named "Parl" in the office. It was frustrating to experience such inconsistency and lack of professionalism. Furthermore, it appeared that the phone conversation was not recorded, which could have contributed to the agents' lack of carefulness in handling my inquiry. finally, I asked to talk with the customer service manager and he solved my issue within two days after I wait a week. I hope the company takes my feedback seriously and works on improving their customer service to avoid such issues in the future.