Overall, I am extremely disappointed with my experience. Although the initial communications I received were excellent and the evaluation was professionally done, it did not come in the expected time frame. After paying $200 for same-day service, it was frustrating that I had to wait four business days (and since this ran over the weekend, I was waiting six days total) to receive my report. It was also disappointing that I received no communication about this in the meantime, and I was the one reaching out, trying to figure out why the service I paid for wasn't being done. My transcript was sent by my university on Aug. 1. I didn't get my report until Aug. 7. Because of this, other things were delayed for both my immigration application and my employment papers. Thus, I haven't been able to start my job and I have missed all my training days. Perhaps that would have been the case regardless (we'll see when my immigration papers come through), but it certainly would have given me a better chance had the NACES report come when it should have. I gave two stars because I did receive my $200 refund promptly.