I am an unsatisfied customer. The documents to be reviewed was sent by my high school through their government / official outbound email address, yet you require them to be sent through the inbound email address of the high school, because that is the email shown on school's internet site. I was able to convince the school IT to send you my transcripts through this naturally inbound email address as an exception. You should receive them on Monday. This whole back and forth delayed my applications by another week. Also, I did not get a chance to pick Florida Institute of Technology as a recipient from your internal recipients list. Please add this school to your list so we can select the verification results to be sent to them too.