I remember talking to support when I was first told I would have to get my school to fill out my clinical hours form. I was extremely concerned given my school's general incompetency and lack of familiarity with nursing licensure processes in the United States, much less North Carolina. I remember asking your support specialist (I think her name was Julia?) for advice based on your company's experience with said institutions. I remember expressing my dismay and dread at having to undergo this process. At no point did I object to actually completing it, but all your support specialist did was tell me how important the requirement was. At no point did she offer any sympathy for my situation or provide any advice or react in any way I thought a human being in this situation would. "I'm sorry, I know the situation is frustrating." "We've found that when clients do XYZ in this situation, it's easier." "I wish I could offer you some advice!" How hard would it have been to use any of these phrases? 4 months later with my school still failing to fill out the form, when I reached out to support, the same person talked to me in the chat. When I asked if MyIEE could email my school (they wanted to verify that my request was legitimate), she made it seem like you all were doing me the world's biggest favor in doing so and strictly laid out the fact that no further communication would take place with my school even *if* such a request was granted. Believe me, I understand that it is not your company's job to do this. I would not have been surprised if my request had not been granted. It was the *way* in which she communicated all this to me that made me feel like I was *greatly* inconveniencing you all. That is some *very* sorry customer support. I found it ironic that the person from your company that actually ended up emailing my school was, by contrast, very helpful and even open to further communication back and forth. It was such a starkly different tone from that of the support specialist. It is not MyIEE's fault whatsoever that my school is incompetent and took 4 months to fill out a simple, two-page PDF form. Believe me, I understand that. However, getting help from your support specialist was truly one on the worst customer service experiences I've had. I invite you to review the chat logs and see for yourself. I do appreciate the rest of the work you all did. I would be interested in knowing how other clients have used this report to further their job prospects. I am currently working as a caregiver which as you might guess, is fairly low-paying. I hope to get my nursing license in the future (which I understand will require the report you provided for me). However, I was curious as to how others have or could use it for finding employment in the meantime. I know that's outside the scope of what you all do, but it would be a nice resource. Feel free to reach out! Thank you.