Dear David, I hope this message finds you well. Thank you for your commitment to enhancing the customer experience. I hope your business continues to progress towards growth and development. Recently, I encountered challenges while paying an IEE fee through a website. Due to sanctions in Iran, credit cards are not available, necessitating the use of a website for the transaction. After placing my order, I received an email from Glazia advising me to submit a revision request instead of a new one. I promptly responded, expressing my concern that if IEE refunded the amount to the same account, the website might not refund it to me. Unfortunately, despite my explanation, the refund was processed to the website. Regrettably, I have not observed any flexibility from their end despite my efforts to clarify the situation. Regards, Chiman