The overall experience was immensely satisfactory and the customer service was great; not only was the staff very cooperative in answering questions before the order was placed, but also afterwards, as they swiftly coordinated updates on my evaluation. The only constructive advice would be to convey a little more precision in requesting the documents required for a specific evaluation and defining how they would be considered official, (it is important for the customer to provide clarifications and adequately communicate as well). However, there was no real issue as IEE's prioritization of customer satisfaction allowed them to navigate those obstacles and provide a sufficient evaluation in less than 3 days!