My experience was extremely poor. Here are the reasons: 1.About the evaluator: The evaluator made two major errors. First, they incorrectly stated that I was awarded a master’s degree. Second, the evaluation report mentioned “admission requirement: Master’s degree.” After I informed the evaluator of these mistakes via email, they acknowledged the errors and sent me a corrected report. These two significant errors demonstrate a lack of professionalism and respect for the customer. 2.About the online support system: Every time I tried to contact IEE through the online chat on the website, I had to wait a long time for a representative to respond. Since it’s not feasible for me to constantly watch the screen, by the time a representative joined the chat, I was often no longer on the page. In consideration of this, I would always send my questions in advance, but the representative would still ask, “What is your question?” This suggests that your online support system doesn’t properly display messages sent to representatives and is highly inefficient. 3.Inaccessibility of the evaluator: It is impossible to reach the evaluator during the evaluation process; they can only be contacted via email after the evaluation is complete, and phone calls are never answered. Furthermore, once the evaluation is complete, the evaluator is very slow in responding to emails.