Very frustrating, because I get the answers always from different people, having to explain my point from zero every time(. My request for evaluation of 2 certificates was done only by half. I paid for 2 transcripts' course-to-course + GPA, and they provided only one. They included brief data of my school certificate into evaluation of my university diploma by no reason(. Then when I asked to go ahead with the school certificate separately as it was originally requested and paid, they ,demanded to pay extra to get its separate evaluation in the same order. So I paid them extra the same amount but 3 working days have passed and I still not getting my school certificate evaluation from them. It's an already eager to claim but have no idea to whom? When my order will be finally completed?!!! It's a mess, going on!