Hello IEE Team, My overall experience was average. This was primarily because we were trying to explain our situation to customer service, but it turned out that the verification team was responsible for our evaluation. We made every effort to schedule a brief call with the verification team to convey the stress we were under to submit the documents, as the deadline to submit the IEE report to the university was less than 48 hours away but there is no way you can talk to verification team and customer service can only pass the documents they cannot give you more information. My family and I experienced significant anxiety due to the rejection of documents by the verification team, even though all the documents were original. If we had been able to communicate directly with the verification team instead of customer service, we would have been in a better position to provide the necessary documents. The verification team only allows one-way communication. Although my report is now submitted, I believe that if candidates had the opportunity to speak directly with the team verifying the documents, rather than customer service, it would save a lot of time in submitting the correct documents. This is not a negative review; it's just that 10 different people were involved in submitting just two types of documents.