Getting my transcript evaluated was way more cumbersome and difficult than it should've been. The lack of understanding from the support team lead to weeks where my order wasn't being fulfilled dispite everything being correctly delivered from my end from the very beginning. This experience was simply ridiculous for a service that cost me a literal month's minimum wage. The only thing that prevents me from giving it a 0 was that in the end I finally got my transcript evaluated (which was the bare minimum of this service, I was extrimely close to processing a refund and prepared to dispute the credit card charge).